Customer Services

Contact Us By Email: [email protected]

Contact Us by phone: (888) 859-1211


When you place an order with we will estimate shipping and delivery dates for you, based on the availability of your items and the shipping options you choose. Shipping costs for orders from depend upon the shipping methods and options you choose. If you choose to ship items as soon as they become available and choose not to wait till your order can be shipped completely, we will charge you shipping fees per-shipment for each shipment. 

Free Shipping

• Free shipping offer is valid only on some orders over $89.99 placed on our website or by phone.
• Free shipping offer is valid only to the lower 48 States in the USA.
• Free shipping orders will be sent via standard ground shipping method only.
• Free shipping offer is valid on eligible products only.
• Shipping charges will be applied at the time of checkout to any items that are not eligible for free shipping.
• Free shipping may be a limited time offer.
• reserves the right to end or change this Free Shipping offer at any time.
• Free Shipping may not apply to items discounted for quotations, quantity discounts, purchase orders, or in other instances where the price has been discounted from the listed price.

Privacy & Security

Your privacy is very important to us! To enhance your shopping experience at, we may use the personal information provided by you such as your name, e-mail address, billing address, shipping address, telephone number, product selections, and credit card or payment information. Please be assured that your e-mail address and phone number will never be sold, rented or shared - period! On occasion, we make our catalog postal mailing address list (snail mail only) available to carefully screened companies whose products or services may be of interest to you. If you would rather not receive these postal mailings OR would like to cancel your email newsletter subscription, just give us a call or email us at [email protected] We employ the latest encryption and security technology in all areas of where you provide us with personal or account information. This is done to protect you from unauthorized use of the information you send to our server. To make sure that your browser includes the latest security features available, download and install the latest version of your favorite browser, Mozilla FireFox or Microsoft Internet Explorer. We also use software to enable the use of digital certificates.

Returns & Replacements

All approved returns must be in new condition and include all original packaging, accessories (e.g. power adapters, cables, bulbs etc.) and paperwork (e.g. owners manual, warranty card, etc.). Returned items may be subject to a 25% restocking fee. Please do not write on the box, manual, or warranty card until certain you will keep this purchase. Include a copy of the packing list and clearly indicate your reason for returning. Any gear that has been rack mounted, damaged gear due to misuse, and any product that looks used and cannot be resold as new, will automatically be charged a 25% restocking fee. Ask your customer service representative if you are unsure if the fee applies to your return. Repack, double box and insure!

To protect your return please repack items using all original packing materials Double box your shipment to prevent damage. If your return is damaged in shipping due to poor packaging we will not accept the return for a credit of any type:
1. Insure for the full value of your purchase.
2. Write the Return Authorization # on the shipping label.
3. Keep your tracking number!
4. Ship your items back with a traceable service like FedEx or UPS. We are not responsible if your return merchandise is lost in transit.

Bulk cable, bulk packs, fluids such as for bubble machines, smoke/fog machine fluid, hazer fluid, snow machine fluid, replacement lamps, computer hardware or software that has been unsealed/opened. Other expendable supplies such as tape, lighting gels... may not be returned or exchanged.Payment, Pricing & Promotions

Credit Cards:

We gladly accept Visa, Master Card, and Discover with verifiable shipping and billing address. For your protection, orders are sent only to the billing address of the cardholder or the shipping address listed with your credit card company. Special arrangements may be made for orders that need to ship to an alternate address. 


We gladly accept Paypal payments with verifiable shipping and billing address. For your protection, orders are sent only to the billing address of the Paypal account holder or the shipping address listed with Paypal. Special arrangements may be made for orders that need to ship to an alternate address.

Checks & Money Orders:

Orders paid by personal checks, business checks, cashiers checks, or money orders are shipped after they have cleared.

Viewing Orders

Please View Your Orders in "My Account"

Updating Account Information

Please Keep Your Account Information Up To Date, So When Purchasing Products Online Through Your Account, Your Information is Auto-Filled Properly